Support

Your order is shipped from Misawa in Aomori Prefecture, Japan.

Shipping is available worldwide. If your country does not appear at checkout, please get in touch directly sarah@otsukiyo.co

Within Japan:

The shipping fee will depend on your location within Japan, usually between ¥600 - ¥1500.

Pick up and delivery is available free of charge for local orders.

International:

For all international orders the fee will depend on your country and the type of shipping service available at checkout. Shipping is calculated before payment at checkout. Shipping is always checked with the courier prior to submitting as there are flaucations &/or restrictions in servicibility.

In an effort to keep shipping costs at the lowest cost possible, if your order can be shipped at a significantly lower price (>¥1000) than what you paid at checkout, you will receive a refund of the difference you paid.

Please note* Shipping costs do not include duties and customs incurred in your country. Deliveries outside of Japan may be subject to import taxes and duties. You may incur additional costs to clear your item before it is delivered to you.

Once your order is dispatched you will recieve a shipping notification via email with your tracking number. If you do not receive a shipping notification or there is no tracking number attached to your shipping notice please contact sarah@otsukiyo.co

Once your order has been shipped, you will receive a shipping notice via email with your tracking number. Estimated delivery timeframe depends on your location. Orders within Japan are delivered by Japan Post and take 2-3 days. International orders depending on shipping method selected at checkout can take 3 days to 2 weeks.

All delivery updates and expectations can be managed through your tracking number. Shipping delays are out of my control once your order is in the hands on the courier. If there appears to be no movement on your tracking for 5 days, please contact sarah@otsukiyo.co and an enquiry with be made with the courier.