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PRIVACY

 

Effective Date: January 2024

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At O Tsukiyo your privacy is protected.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.otsukiyo.co.

 

This page informs you of the collection, use, and disclosure of personal data when you use this Site and the choices and rights you have associated with that data. By using O Tsukiyo Services, you confirm you have agreed to the collection and use of information in accordance with this Privacy Policy and Terms of Service.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as our Terms of Service.

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Information Collection

Several different types of information are collected when you use this Site. When we talk about “Personal Data” in this Privacy Policy, we are talking about Personal Information that includes Order Information, Device and Usage Data. When you visit this Site,  some information may be collected about you and your device.

 

Personal Informationis only collected when it is truly needed it to provide a service to you. This information is collected by fair and lawful means, with your knowledge and consent. You are free to refuse any request for your Personal Information, with the understanding that you may not be able to use these Services if that information is necessary to provide you with a Service or if we are legally required to collect it.

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Types Of Personal Data Collected

Personal Information

While using our Service, we may ask you to provide us with personally identifiable information that can be used to contact or identify you ("Personal Information"). Personally identifiable information may include, but is not limited to your:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City and Country

• Payment Information

• Customer Account

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Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect information from you. We refer to this information as “Order Information”. We use the Order Information to fulfil any orders placed through the Site including:

• Personal Information provided by you and identified above;

• Processing your payment information;

• Arranging for shipping;

• Providing invoices and/or order confirmations.

 

Additionally, we use both Personal and Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud;

• Provide you with information or marketing relating to our products or services, when in line with the preferences you have shared with us.

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Payment Information

Payment information is processed via third party eCommerce Payment Processors in accordance with eCommerce Payment Processors’ terms and policies. Read about our “Service Providers” below.

 

Device Data

While using this Service, information about how the Service is accessed ("Device Data") is collected.

This Device Data may include information about your device or computer's:

• Internet Protocol address (IP address)

• Browser type and browser version

• Unique device identifiers

• Cookies Installed and stored on your device

• Other diagnostic data.

 

Usage Data

Additionally, as you browse the site, information about how you interact with this Site ("Usage Data") is collected.

• Individual web pages or products viewed

• The time zone and date of your visit

• What websites or search terms referred you to the Site

Device and Usage Data is used to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise this Site. Read “Cookie Policy” below for more information.

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How Your Personal Data is Used

Your Personal Information is shared with the service providers that perform services on behalf of this site. For example, third parties are used to help provide customer support, manage marketing on other sites, send marketing and other communications on our behalf or assist with data storage. Your Personal Information is transmitted via encrypted connections to our eCommerce Payment Processors.  

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Service Providers

Third party companies and individuals are employed to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

WIX.com

This site and store is hosted on Wix.com.

They provide the online e-commerce platform that allows you to purchase our products and services.

Your data is stored through Wix.com data storage, databases and the general Wix application. Your data is stored by them on a secure server behind a firewall. Wix.com does not collect nor store customer payment information. Wix.com has certified compliance to the Privacy Shield.

For further information about how your Personal Information is used as an End User, please review Wix.com Privacy Policy..

 

Newsletters

When you join our newsletter by completing our Newsletter Form with your Email Address located at the bottom of our website, we use double opt-in emails to confirm your consent and confirmation to receive our marketing communications. You give us your consent to send a double opt-in by first pressing the Join button, and your final consent to receive our communications by pressing confirm in the confirmation email. After confirmation, you give us consent to include your Email Address to our company mailing list. You have the right to unsubscribe from our mailing list at any moment by clicking on the unsubscribe link available on the footer of our newsletter. Your Email Address will never be sold and/or used by any other third party company or software. Your Email Address is stored by wix.com software.

 

Contact Forms

Getting in touch with us via our contact forms on this Site or by sending us an email or an chat inquiry, you agree for O Tsukiyo to use your Full Name and Email Address that you provide as means to contact you via email in order to respond to your inquiry. You give your explicit consent when you click the “SEND” button on the contact form. Personal Information you provide when you contact us is stored only to our email server and used for the sole purpose of contacting you for that specific inquiry. This information will never be used to subscribe you to any mailing or marketing lists for any reason. Nor will this information ever be sold to any third party software or company. No further use of your Personal Information will be made. To protect our Site from spam and abuse we use Google reCAPTCHA - read more about how it works here and their privacy policy here.

 

eCommerce Payment Processors

 

PayPal

PayPal is used by this site as an external payment gateway that accepts payment from our customers through PayPal and Venmo accounts. If you choose PayPal you will be directed to continue your payment with PayPal and log into your PayPal or Venmo account to complete your purchase. PayPal is not and cannot be integrated into our customers’ accounts. Read more about PayPal privacy policy here and their data encryption here.

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Stripe

Stripe is used by this site as an external payment gateway that accepts payment from our customers through Stripe. Credit card information is stored within Stripe on our Site. When we view a saved credit card, only the last four digits of your card will be visible. Read more about Stripe privacy policy here. 

 

Cookie Policy

This Cookie Policy describes how O Tsukiyo uses cookies and similar technologies to provide, customise, evaluate, improve, promote and protect our Services.

 

What Are Cookies

Cookies are very small data files that are placed on your device or computer when you visit a website, which often include an anonymous unique identifier. These cookies help our Site to run effectively and to enhance your online experience.

 

We use the following types of cookies on our Site for the following purposes:

• Authentication, Security and Essential Cookies.

  These cookies are essential to provide you with services available through our Site and to enable you to use certain features on our Site. We also use cookies to help us verify your Account and device to prevent fraudulent use of login credentials. 

  Without these cookies, we cannot provide you certain services on our Site, for example, Customer Accounts, Shopping Cart and Checkout.

   

• Functional and Preference Cookies

  These cookies are used to customise your experience on our Site and to remember choices you have selected on our Services, such as your language preference or login details. These cookies also determine when you have logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features.

   

• Performance and Analytics Cookies.

  These cookies are used to collect information to analyse the traffic to our Site and how visitors and customers interact with our Site and Services. These cookies populate the data in our Squarespace Analytics.

  For example, these cookies may track things such as how long you spend on our Site or the pages you visit which helps us to understand how we can improve our Site for you. The information collected through these tracking and performance cookies cannot be used by them alone and will not be used in conjunction with other Personal Information to identify any individual.

   

• Third Parties

  Third Party Services may use cookies to help you sign into their services from our Site. Any such third party cookie usage is governed by the policy of the third party placing the cookie.
   

Wix.com Analytics

Wix.com Analytics is an integrated reporting platform within our Site that uses Performance and Analytic cookies to give us insight into how our Site is performing. By generating analytics and reports on statistics about how you browse and interact with the Site, like page views, traffic sources, popular content and the success of our marketing communications, allows us to identify opportunities for growth. These analytic cookies are restricted until you have acknowledged and allowed these cookies via clicking the “Accept” button located on our cookie pop up.

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Disable Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more information about cookies, and how to disable cookies, visit All About Cookies here.

 

Social Media

We use social media buttons and/or plugins on this site that allow you to connect with social media networks in various ways. For these to work the following social media sites will set cookies through out our Site.

• Facebook Privacy Policy and Cookie Policy.

• Instagram Data Policy.

• Pinterest Privacy Policy and Cookie Policy.

DO NOT TRACK (DNT)

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Links To Other Sites

Our Service contains links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Security And Protection Of Data

The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security, as no method of transmission over the Internet, or method of electronic storage is 100% secure. O Tsukiyo will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

 

SSL (Secure Sockets Layer)

Our website is protected with a secure and live SSL certificate encryption technology to keep our customers’ credit card data safe and secure. No personal data is collected from this service. 

Customer Accounts

 

Our Customers have the option to securely save Personal Information, including debit and credit card payment information to their Customer Account. Saved debit and credit card information is stored within Stripe on our Site. When we view a saved credit card, only the last four digits of your card will be visible.

 

User Names and Passwords

Our customers are solely responsible for protecting the confidentiality of any usernames and passwords that may be given to you or selected by you for use through our Customers Accounts on our Site. You may not share or transfer usernames or passwords to any third parties. We must be immediately notified of any unauthorised use or any other breach of security regarding our Site.

 

Use Of Your Personal Data

O Tsukiyo uses your collected Personal Data for various purposes:

• To provide and maintain the Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent and address technical issues

• To ensure the security and integrity of our Services

• To enforce our Terms of Service and other legal terms and policies.

• To comply with applicable legal requirements, such as tax and other government regulations, contracts and law enforcement requests.

 

Disclosure Of Data

Legal Requirements

O Tsukiyo may disclose your Personal Data to comply with applicable laws and regulations or when such action is necessary to:

• To comply with a legal obligation

• To respond to a subpoena, search warrant or other lawful request

• To protect and defend the rights or property of O Tsukiyo

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

 

Data Retention

When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to delete this information, providing the deletion does not conflict with any laws, regulations or legal requirements. After deletion, we may still retain certain information for record-keeping integrity, fraud protection and other actions permitted by law. If your Personal Information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

 

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside of Japan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Japan and the United States to process it. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Your Rights

You have the right to access Personal Information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact.

General Data Protection Regulation (GDPR)

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Japan and the United States.

 

Changes To This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in contact.

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