​Your privacy matters to O Tsukiyo.

This policy explains what personal information is collected when you visit or make a purchase from www.otsukiyo.co, how it’s used, and how it’s protected.

 

By using this website, you agree to the collection and use of your information in accordance with this policy and our Terms of Service.

 

Effective Date: November 2025

 

Information Collected

When you browse, contact, or shop through this site, certain personal information may be collected, including:

 

• Your name, address, and contact details

• Order and payment details

• Device and browsing data (such as IP address and browser type)

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This information is collected only when needed to provide a service — for example, to process your order, arrange delivery, or respond to your enquiry. You may choose not to share certain details, but this may limit access to some services.

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How Your Information is Used

Your personal information is used to:

 

• Process and deliver your orders

• Provide customer support

• Send order confirmations and updates

• Detect and prevent fraud

• Improve website performance

• Share updates or newsletters (only if you’ve opted in)

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Your details are never sold or shared for marketing purposes.

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Third-Party Services

O Tsukiyo works with trusted service providers who help operate this website and fulfil orders. These include:

 

• Wix.com, which hosts this website and stores data securely

• PayPal and Stripe, which process payments using encrypted connections

 

These companies access your information only as needed to perform their services and are bound by their own strict privacy policies.

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Newsletter Subscriptions

When you join the O Tsukiyo newsletter, your email address is collected solely for the purpose of sending you updates, news, and occasional offers related to our work. We use a double opt-in process to confirm your consent before adding you to our mailing list.

You can unsubscribe at any time by clicking the link at the bottom of any newsletter.

Your email address is securely stored through Wix.com and is never shared, sold, or used for any purpose other than to send our own communications.

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Cookies

Cookies are small data files that help the site function smoothly and understand how visitors interact with it.

You can manage or disable cookies in your browser settings, though some features (like checkout) may not work without them.

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Data Security

Your personal data is transmitted over secure (SSL) connections and stored on protected servers. While no online system can be guaranteed 100% secure, all reasonable steps are taken to protect your information against unauthorised access, alteration, or disclosure.

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Data Retention

Your information is kept only as long as needed to provide services or meet legal obligations (such as tax or accounting requirements). You may request deletion of your information at any time, unless retention is required by law.

 

 

Your Rights

You have the right to access, correct, or request deletion of your personal information.

If you are based in the UK or EU, your data is processed in line with the General Data Protection Regulation (GDPR), and may be transferred securely to Japan and the United States for order fulfilment.

 

 

Updates to This Policy

This policy may be updated periodically to reflect changes in practice or law. The most recent version will always be available on this page, with the date shown above.

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Contact

For any questions or requests about your personal data, please get in touch via the contact form.