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Shipping & Returns

Shipping Policy

O Tsukiyo is based and operates from Misawa in Aomori Prefecture, Japan.

Great pride and care is taken packaging your order.

Despite investment in 100% plastic free packaging, Japan Post requires a plastic pouch attached to all international packages. All other packaging is recyclable and compostable.

Shipping within Japan remains plastic free.

Orders are processed and shipped within 1-3 business days except for per-orders &/or custom orders.

To monitor your parcel's journey, you will receive a notification via email with your tracking information.


Please ensure correct shipping information is entered at checkout.

O Tsukiyo cannot be held liable for incorrect deliveries due to input errors.

If an error has occurred, please get in touch as soon as possible before dispatch to ensure correct delivery. 

Unfortunately, once your order has been dispatched any amendments can not be made.

Ownership and risk of damage passes to you upon delivery at your specified delivery address. 

Shipping rates are calculated and quoted at checkout based on total order weight and your region.


Domestic Shipping (within Japan)

All orders within Japan are shipped with Japan Post, Yamato or Sagawa Express. Shipping costs depend on the size of your order and delivery location with Japan. Shipping fee is usually between ¥600 - ¥1500 depending on your location. Pick up and delivery is available free of charge for local orders.


International Shipping

All international orders are shipped with either Yamato Transport, Express Mail Service (EMS) or Standard International with tracking through Japan Post. EMS is a top speed international mail service that delivers to over 120 countries and territories. However some countries are excluded at checkout due to delivery restrictions. 

If your country does not appear in Checkout, please get in touch to check if your region is serviceable. 

Delivery times will vary depending on a customer's geographical location & choice of shipping.

Depending on the situation of delivery transport, customs clearance, local handling conditions and their state of affairs, the number of delivery days will differ. Any delivery date or time specified by O Tsukiyo is a best estimate only.

O Tsukiyo is not liable for any loss or damage occurred to you through any reasonable or unavoidable delay in delivery. Local import duties, charges or taxes vary by country and are beyond our control. As the recipient, you are liable for these charges based on the country you are importing to. O Tsukiyo is not responsible for any applicable biosecurity issues, duty fees or taxes which may arise upon import of your parcel.


If unsure, please check with your local customs authority in regard to any regulations, restrictions or fees relating to the import of O Tsukiyo products. Please note O Tsukiyo orders can not be shipped at a lesser commercial value or as a gift to avoid custom fees or charges within your country.


If you change your mind and would like to cancel your order, please contact as soon as possible. 

Your order can not be cancelled once dispatched, typically 1-2 business days after your order is received.


Is your order Urgent?

Please contact before purchasing to best accommodate you.

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